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Hawkhill Medical Centre

The Partners and Staff would like to welcome you to Hawkhill Medical Centre.  The present Practice was established in 1993 when the GPs from three well established Practices in the West End of Dundee joined together to form a new partnership to consult from a modern purpose built medical centre.

Hawkhill Medical Centre was designed with their patients in mind with a vision to provide a wide range of healthcare services

We are always striving to improve our knowledge and the quality of our services and we proudly achieved Practice Accreditation status and are also an Approved GP Training Practice.  Our aim is to provide all patients who are seen and treated by the Doctors and Staff at Hawkhill with the highest standard of medical care and efficient administrative services from our hardworking Administration Team behind the scenes.

We would be extremely grateful if you would spend a little time going through our website.  It has been put together to Help us to Help you.  Alternatively, please feel free to download our:  Practice Handbook

COMMUNITY CARE & TREATMENT SERVICES

Dundee Community Care and Treatment Service is a pilot scheme which was initiated by NHS Tayside with the Dundee Health and Social Care Partnership in February 2019.  This new service has been developed to support your GP practice.  The pilot involves all patients within agreed localities of Dundee.  Hawkhill Medical Centre is one of six practices included in the second phase of the pilot scheme. 

All patients over the age of 16 who require wound care or suture removal will be seen by the Community Care and Treatment Service at another centre and will be asked by the practice to telephone our service for an appointment on 01382 496717 (between 09:00 - 17:00, Monday - Friday).  The service will strive to give appointments that meet the needs of our patients and will work in partnership to ensure patients needs are fully met.

EAR SYRINGING (IRRIGATION)

Current medical evidence shows that ear syringing(irrigation) can lead to ear infections, perforated ear drums and/or tinnitus (persistent noise).  For this reason, Hawkhill Medical Centre will cease to provide ear syringing service from 28.08.19.  Patients who require ear syringing before attending an Audiology appointment will be referred internally by the Audiology Department for micro-suctioning.

Please click the link which will provide you with self-care guidelines for managing your symptoms:  Ear Syringing (Irrigation)

Travel Advice Clinics

Please be advised that we no longer offer Travel Advice Clinics.  We are still able to offer appointments for administering NHS vaccinations.  For further information please see "Clinics & Services" tab at top of screen.

Patient Assessment and Liaison Mental Health Service (PALMS)

Are you worried about your mental health?  Feeling overwhelmed or low and needing to talk to someone about seeking relevant support?

You can self refer to PALMS for consultation.

PALMS is a new service run by Dundee Health and Social Care Partnership within NHS Tayside now available in your GP practice.

Please go to the "Further Information" column to the right of this page and select No: 3 to find out more.

CLOSED FOR TRAINING

The surgery will be closed on the following afternoons from 12:30 for training to allow practice staff to keep up-to-date with treatments, medication and clinical systems.  If you require advice or treatment before we re-open, please contact your local pharmacy or NHS24 on 111.

Wednesday, 06.11.19

CLOSED PUBLIC  HOLIDAYS

The surgery will be closed on the following dates due to Public Holidays. If you require advice or treatment before we re-open, please contact your local pharmacy or NHS24 on 111.

Wednesday, 25.12.19                           Thursday, 26.12.19

Wednesday, 01.01.20                           Thursday, 02.01.20

Failure to Attend Appointments

Between 01.01.18 and 31.12.18 — a total of 1283 appointments were wasted due to patients booking appointments and then not attending.


We are an extremely busy Practice and you will agree that this is not acceptable and these appointments could be offered to other patients.


Please ensure that you cancel your appointment.  You are at risk of being removed from the Practice List if you continually fail to attend your appointments.


The Practice operates a text reminder service which will send you appointment reminders and if you are unable to attend you can cancel by text up to one hour before your appointment.  Please speak to our Admin Team if you wish to sign up to this service.

Same Day Prescription Requests

Please allow sufficient time for the Practice Team to process your request.  By law all prescriptions must be reviewed and appropriately prescribed.  We cannot, therefore, guarantee that your request will be processed the same working day.

Please make every effort to request your prescription(s) at least 48-hours before they are required.

Our administration staff, and the Hawkhill website, can provide details about the ways in which prescriptions may be requested. 

Thank you for your understanding.

nhsinform

(Site updated 22/11/2019)
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