Appointments
After analysing our recent patient questionnaire we have amended the appointments system. There are now a number of pre bookable appointments up to 4 weeks ahead in every surgery plus some appointments to be opened up 3 working days in advance. Some routine appointments may still be available for the same day but any urgent on the day appointments are given out by our Triage Nurse. This we hope will offer a bit more flexibility and allow patients to plan their visit to the doctor at a more convenient time.
You will always be offered an appointment with a GP of your choice, nevertheless, where an appointment is not available for two or three days you may wish to consider an earlier one with an alternative doctor. If you require an appointment sooner than the receptionist can offer, you will be put through to our Triage Nurse who is trained to assess your request. She may be able to deal with your problem directly herself or refer you to the most appropriate member of the healthcare team and if she feels that you require an urgent appointment with a GP she will arrange an appointment for the same day at a time when a doctor is available. Unfortunately these appointments are at specific times and they may not be your usual doctor.
If you think you require an urgent appointment please phone the surgery first thing in the morning (08:00 am) or as soon as possible. The Practice is very aware of the number of appointments wasted every week by patients who do not attend or fail to cancel an appointment, we will be monitoring the new system to ensure there is not a rise in failed to attend appointments. Please cancel unwanted appointments.
Wasted appointments mean longer waiting times for all patients.
TELEPHONE NUMBERS
Contact: 01382 669589
FAX
01382 645526
SURGERY OPENING TIMES
The receptionists are available at the surgery:-
Monday, Wednesday, Thursday 0800 - 1800
Tuesday 0800 - 2015
(Extended Hours)
Friday 0700 - 1800 (Extended Hours)
CONSULTATION HOURS
All consultations are by appointment only.The time for doctors' consultations are as follows:-
MONDAY TO FRIDAY - 0830 - 1300 & 1400 - 1800
Each consultation lasts approximately 10 minutes and doctors always try to run on time. However, if a patient has a difficult problem or requires hospital admission during surgery, delays can result. We appreciate your patience should you experience delay.
Online Prescriptions
Click here to order repeat prescriptions online
DO NOT USE THIS SITE FOR EMERGENCY MEDICAL SERVICE.
IN AN EMERGENCY, CALL 999 OR YOUR LOCAL EMERGENCY ASSISTANCE NUMBER.
