New Patient Registration
When registering, please bring your NHS registration card with you. If you do not have a medical card the receptionist will ask you to complete a registration form.
Following registration with the practice, it may take some time for you records to arrive. To ensure continuity of care, you are invited for a simple health check by our practice nurse, at which time we would ask you to provide us with details of your past medical history and any medication you are taking.
NEW PATIENT MEDICALS
All patients are encouraged to attend a new patient medical as soon as possible after registration. It is a chance to get to know each other and to establish any special health needs you may have.
NON-NATIONAL HEALTH SERVICES
Certain services to our patients are not available on the National Health Service and you may be asked to pay a fee. These services include: private certificates, insurance claims, holiday cancellation certificates, and some medical examinations. We are happy to perform most services of this sort, and the receptionists will advise you when a fee is payable in line with current British Medical Association guidelines. Please ask at reception for details of these arrangements.
PATIENT RIGHTS & RESPONSIBILITIES
Please notify us if you change your name, address or telephone number so that we can amend your records. If you change your address and move outwith the practice area, we will have to ask you to register with another practice nearer to your new home. We ask you to arrive promptly for appointments and if you are more than 10 minutes late you will need to re-book. We will treat you as an individual and respect your privacy and dignity; in return we ask you to be polite to all of our staff. We have a zero tolerance policy. In the rare event of a patient being violent or threateningly abusive to staff or other people in the surgery, we may call the police, and we may ask the Health Board to remove you from our list. There is a GP practice in Dundee to which violent patients are referred.
PERSONAL INFORMATION AND CONFIDENTIALITY OF MEDICAL RECORDS
Your personal health information will be held in confidence and will not be disclosed to a third party without your prior consent unless in exceptional circumstances this is felt to be in the public interest. Your medical history will be recorded on our practice computer system which may only be accessed by authorised members of our team and we can assure patients of complete confidentiality. The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services
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When we have a duty to others e.g. in child protection cases
LEAFLETS
Leaflets and other written information about various policies, procedures, illnesses and conditions are available on display, from the practice nurses or practice manager.
DO NOT USE THIS SITE FOR EMERGENCY MEDICAL SERVICE.
IN AN EMERGENCY, CALL 999 OR YOUR LOCAL EMERGENCY ASSISTANCE NUMBER.
