Hawkhill Medical Centre's newsletter is full of latest news from Hawkhill.
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Hawkhill Medical Centre has compiled a list of common illnesses and accidents that can be treated self treated. If you think we are missing information on a specific illness, or accident, please let us know.
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Here you will find information on waiting times for patients referred by GPs to consultant outpatient clinics.

You can use this information in discussion with your GP to help you decide where you would like to be referred for assessment.
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This is an external link to the Show NHS website.

Tayside Doctors is a central resource designed to help patients in the Dundee and Tayside region.
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NEW PATIENT REGISTRATION
Patients wishing to register with Hawkhill must complete a registration form, a simple medical questionnaire and have a routine medical health check. This will assist your doctor to care for you until your records are transferred from your previous doctor.

Patients are registered with the Practice rather than an individual doctor but retain the right to see the doctor of their choice.

The Practice has an agreed Practice Area which is shown below. We will only accept patients who live within this boundary.

Existing patients who live outwith the Practice area will NOT be asked to Leave, but if existing patients move to an address outwith the boundary then they will be asked to find a surgery nearer their home. This policy applies to patients who live inside or outside the boundary at present.

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SUGGESTIONS, COMPLAINTS AND QUERIES
If you have any suggestions, complaints or queries regarding the services provided at Hawkhill Medical Centre please speak to one of the receptionists or write a note for the Practice Manager, Mrs Elaine Hendry.

Any comments you may have would be most welcome.

In the case of complaints we would like to be informed of these as soon as the need arises. Please ask to speak to Mrs. Hendry, or a doctor if you prefer, so that the problem can be investigated and resolved, to everyone's satisfaction, without delay.

You may also put the complaint in writing if you prefer.

The Receptionist will give you a copy of the Practice Complaints Procedure on request.

POLICY FOR CONSENT TO THE TREATMENT OF CHILDREN
All Clinical and Administrative staff at Hawkhill Medical Centre are aware of their responsibilities in protecting the rights and confidentiality of children and young people.

As stated in Section 2(4) of the Age of Legal capacity (Scotland) Act 1991 provides that "A person under the age of 16 years shall have legal capacity to consent on his or her own behalf to any surgical, medical or dental procedure or treatment, including psychological or psychiatric examination, where, in the opinion of an attending qualified medical practitioner, he or she is capable of understanding the nature and possible consequences of the procedure or treatment."

FORMS (PRIVATE INSURANCE FORMS, INCOME PROTECTION ETC)
Please fill in the appropriate details i.e. your name, address, dates of absence/illness etc before handing the form in to reception. It may take up to 7 working days to complete these forms and there will be a charge to cover administration costs.

NON NHS MEDICAL EXAMINATIONS
Examinations for special purpose (e.g. Insurance, fitness to undertake sports, HGV, PSV etc) do not come under the National Health Service and require a longer appointment. The receptionist will be happy to arrange an appointment with the doctor of your choice. There is a fee for this service as recommended by the British Medical Association.

DISCHARGE FROM HOSPITAL
If you spend a period of time in hospital with a serious illness, having had an operation or having a baby, please let the Practice know when you have been discharged home as it can take a number of days for hospital correspondence to reach us.

YOUR DOCTOR
Doctors need to make notes about any diagnosis, test results, treatments including drugs, prescriptions and other information that you may provide, that seems relevant to the treatment of your condition.

We need to keep this information in order to provide proper care for you (for later treatment, or if you should be seen by another doctor) and to allow others to check the treatment that you have received. Nurses and other professionals also need access to these records, and will add their own notes, as part of the overall healthcare provision. Secretaries, receptionists and other clerical staff need access to some of your records in order to do administrative tasks, such as: booking appointments and communicating with you and other parts of the NHS.

THE HEALTH SERVICE
In order to manage the NHS, some restricted information concerning treatments, drugs prescribed, numbers of patients seen etc. is needed and hospitals and general practices must provide this information in returns to various central bodies. This information has personal details such as your name and address removed wherever possible.

OTHER AGENCIES
The NHS is not the only government service to provide you with care, and it will be necessary for us to provide other agencies with appropriate information, but only with your consent (or that of your relatives if you are too ill).

FREEDOM OF INFORMATION ACT
The Freedom of Information (Scotland) Act 2002 gives the public a right of access to all types of recorded information by public authorities, including the Health Service. We are obliged to respond to requests for information and provide that information, subject to particular conditions and exemptions set out in the Act. The Practice has adopted the British Medical Association Model Publication Scheme to meet the requirements of the Scottish legislation. Much of the information covered by the scheme is contained in this booklet but should you require further information please contact the Practice Manager.

INFORMATION FOR HEALTH
We ask you for information so that you can receive proper care and treatment.

We keep this information, together with details of your care, because it may be needed if we see you again.

We may use some of this information for other reasons.

HOW WE PROTECT YOUR INFORMATION
The sensitivity of patient information is well understood within the NHS. All staff and contractors are trained to respect their duty of confidentiality to you and have this written in their contracts.

HOW CAN YOU FIND OUT WHAT'S IN YOUR MEDICAL RECORDS
We are required by law to allow you access to your medical records. All requests to view medical records should be made in writing to the Practice Manager. Request forms are available at reception. We are allowed by law to charge a fee to cover our administration and costs.

To protect your privacy and confidentiality we will not normally disclose any medical information to your family, friends, or colleagues about any medical matters at all, unless we know that we have your consent to do so.

If you have any further queries, comments or complaints about privacy and your medical records please contact the Practice Manager or talk to one of the doctors.

Further details of primary medical services in the area may be obtained from NHS Tayside, Primary Care Services, Ashludie Hospital, Moniefieth, Dundee DD5 4HQ, Tel: 01382 527802

VIOLENCE OR ABUSE
THe Practice considers aggressive behaviour to be any personal, abusive and aggressive comments, cursing and / or swearing, physical contact and aggressive gestures. No abuse of staff or doctors is acceptable whether verbal or physical and any such incidents will result in removal from our list.

Hawkhill Medical Centre
215 Hawkhill,
Dundee
DD1 5LA

Tel: 01382 669589
Fax: 01382 645526