General Practice during COVID
Hawkhill Medical Centre has remained open throughout the COVID19 pandemic and will continue to provide routine and emergency care for our patient population. Please phone the practice on 01382 669589 if you are unwell and have a need for our support. Looking after your health and wellbeing is important. We have taken steps to reduce the risk of COVID19 within the Practice to ensure the safety of our patients and staff.
We are aware some patients are receiving direct spam to invite them for a COVID immunisation by email. The email address is titled with an official sounding NHS email, but the address itself clearly suggests spam. It has links in the email to signpost to 'accept' or 'reject' the 'NHS invite'. Please DO NOT click any links or provide any personal information, this is a spam email and not from the NHS or the practice.
Please do not phone the practice to enquire about when you will receive the COVID vaccine. The practice will be in touch with you when you are eligible and we have sufficient supply of the vaccine. Please be patient.
We will likely receive delivery of the vaccine at short notice and therefore will contact patients via telephone in the first instance. We will of course follow-up patients by letter that we have been unable to reach over the telephone.
The practice has been advised to focus on our Over 65 patients. Your appointment may be at one of the community hubs, including the Caird Hall.
We are working with the community team who will be vaccinating all our housebound patients.
Please visit the NHS Inform website for updates - click on the following link: www.nhsinform.scot/covid19vaccine
A COVID-19 vaccination helpline, for general information about the coronavirus vaccine and its delivery is now available from 8:00am to 8:00pm, 7 days a week - please call 0800 030 8013.
The Practice phones will be unavailable from 14:00 - 15:00 every Tuesday to Thursday to allow for staff updates. Please call the surgery on 01382 669589 if you require emergency assistance before we re-open.
Keep Well in Winter - NHS Tayside
NHS Tayside have launched a website which is a one stop shop where you can go for information about how to look after common winter illnesses at home, where to access the best care for their health issue, GP and pharmacy opening times over the festive holidays. Keep Well in Winter
If you require to make an appointment with a clinician at the Practice please telephone 01382 669589 at 8am - do not attend in person. This is to ensure social distancing measures for staff and patients.
We have an intercom system at the main door for entry to the Practice. Please press the "Reception" button on arrival. The Receptionist will ask for your name, date-of-birth and whom your appointment is with. The Receptionist will check you in and release the door. Please use the hand sanitiser and take a seat in the waiting room following the social distancing signs.
Please wear a face covering and keep a safe distance of 2m when attending the practice.
We do not take prescription requests over the phone and we are not able to process same day prescription requests. Please allow sufficient time for ordering.
All our telephone calls are recorded for training and monitoring purposes.
Please be patient and kind with our admin team.
Please see below for our frequently asked questions section for further information.
For current Scottish Government guidance regarding the Coronavirus please click on the following link: https://www.nhsinform.scot/coronavirus or telephone the helpline on 111 for advice.
We are unable to test for Coronavirus at the Practice.
Please click on the Scottish Government link below for COVID resources and advice for patients with specific medical conditions:
Please click on the link below for child health COVID resources and advice:
NHS Scotland - Test & Protect
The NHS Scotland Test & Protect Service has been introduced to control the spread of coronavirus as lockdown measures are eased. Everyone has a part to play.
Find out more at: www.NHSinform.scot/test-and-protect
PATIENT ASSESSMENT AND LIAISON MENTAL HEALTH SERVICE (PALMS)
Are you worried about your mental health? Feeling overwhelmed or low and needing to talk to someone about seeking relevant support?
You can self refer to PALMS for a consultation with our Mental Health Specialist. Due to the Coronavirus all consultations will be via telephone.
If you would like to access this service, please telephone the Practice.
Please go to the "Further Information" column to the right of this page and select No. 3 to find out more.
Please click on the links below for self help resources and advice:
1. A Guide to Living with Worry: Information Booklet
2. Coping with Isolation: Information Leaflet
FREQUENTLY ASKED QUESTIONS
If you require a GP/Nurse appointment please phone the practice at 8am as normal. The admin team will ask you questions regarding your symptoms and add your details to our triage system. You will receive a call back from a clinician who will assess your symptoms by telephone. If necessary they will arrange for you to attend the practice at an agreed time. Please wear a face covering and keep a safe 2m distance when attending the practice.
There will be no advance appointments available at this time.
If you are housebound and require a house call, please phone the Practice as early as possible in the morning and our admin team will add you to our triage system for an initial call back.
Our minor surgery clinics are temporarily suspended.
If you require to order a prescription:
-If you have registered for our online patient service please login at:
www.patient-services.co.uk and order in the normal manner.
-If you normally order through your local pharmacy please continue to do so. Please sign up to your local pharmacy and they can order for you.
-If you normally attend the practice please post your request slip in our designated repeat prescription box located at the main entrance.
-Please phone the practice to register for our online patient service.
Please allow sufficient time for your prescription to be safely processed and signed.
We are not able to process same day prescription requests.
-If your prescription normally goes direct to your local pharmacy this will continue as normal.
-If you normally collect your prescription from the practice this facility will no longer be available. Please phone the practice and we will arrange for your prescription to go to your local pharmacy - please allow sufficient time for this to be sent to the pharmacy.
We will only accept samples requested by a clinician. All other samples will be discarded.
If you have been asked by a clinician to hand in a sample please complete the sample request form and post in our designated sample box located at the main entrance.
Fit Note and Letters
Fit Notes for on-going medical conditions will be processed in the normal manner.
If you are self isolating for 14 days as per advice from the Scottish Government. A Fit Note is not required, however see attached standard letter Covid-19 Letter which may be useful for your employer.
If you are new to the area and would like to register as a new patient please attend the practice to collect our registration forms. You must stay within our practice boundary. Please return completed forms to the practice, if possible please bring 2 forms of ID, one photographic & one with proof of your address.
If you require an appointment please follow the appointment process above.
If you require to register as a temporary patient, i.e. in Dundee for less than 3 months, please phone the practice and we will complete the required forms over the phone. Your temporary address must be within our practice boundary.
If you require an appointment please follow the appointment process above.
ONLINE PRESCRIPTION ORDERING SERVICE
The Practice operates a service called My Patient Services where you can order your repeat medication online and also book advance appointments with a GP.
Please ask the Receptionist for a form to register for this service or alternatively click on this link to download our registration form: My Patient Services Registration Form
You will require to complete and return the form to the Practice before you can start using this service. Once we have received your form, we will be sent an email with your registration details which will guide you to creating your username and password.
You can then order your prescriptions once you have created your username and password at: www.patient-services.co.uk
"If you wish to register any other family members - you will need to fill in a separate form for each person".
CLOSED PUBLIC HOLIDAYS
The Practice will be closed on the following Public Holiday dates. If you require advice or treatment before we re-open, please contact your local pharmacy or NHS24 on 111.
Monday, 05.04.21 Monday, 12.04.21
Monday, 03.05.21 Monday, 31.05.21
Monday, 26.07.21 Monday, 11.10.21
Monday, 11.10.21 Monday, 27.12.21
Tuesday, 28.12.21 Monday, 03.01.22
Same Day Prescription Requests
Please allow sufficient time for the Practice Team to process your request. By law all prescriptions must be reviewed and appropriately prescribed. We do not provide a same day prescription service.
Please make every effort to request your prescription(s) at least 48-hours before they are required.
(Site updated 09/02/2021)