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General Practice during COVID

Hawkhill Medical Centre has remained open throughout the COVID19 pandemic and will continue to provide routine and emergency care for our patient population.  Please phone the practice on 01382 669589 if you are unwell and have a need for our support.  Looking after your health and wellbeing is important.  We have taken steps to reduce the risk of COVID19 within the Practice to ensure the safety of our patients and staff.

FLU CAMPAIGN

Please phone the practice on 01382 669589 to arrange an appointment for the flu vaccine.  There are a range of venues available across Dundee.

On arrival at your chosen venue please wear a face covering and be ready with your immunisation arm exposed.  You must take your NHS letter to your appointment. 

Afternoon Closing

The Practice will be closed from 14:00 - 15:00 hours on Tuesday to Thursday to allow for staff updates.  Please call the surgery on 01382 669589 if you require emergency assistance before we re-open.


COVID Vaccine Trials

Tayside are now promoting COVID vaccine trials and require enough local people to be registered to this on the national registry.

If you are interested in undertaking this, please click on the link below for further information.

 https://www.nhs.uk/sign-up-to-be-contacted-for-research


Appointment System

If you require to make an appointment with a clinician at the Practice please telephone 01382 669589 at 8am - do not attend in person.   This is to ensure social distancing measures for staff and patients.

Intercom System

We have an intercom system at the main door for entry to the Practice.  Please press the "Reception" button on arrival.  The Receptionist will ask for your name, date-of-birth and whom your appointment is with.  The Receptionist will check you in and release the door.  Please use the hand sanitiser and take a seat in the waiting room following the social distancing signs.

Please wear a face covering and keep a safe distance of 2m when attending the practice.

Prescription Requests

We do not take prescription requests over the phone and we are not able to process same day prescription requests.  Please allow sufficient time for ordering.


All our telephone calls are recorded for training and monitoring purposes.

Please be patient and kind with our admin team.


Please see below for our frequently asked questions section for further information.


For current Scottish Government guidance regarding the Coronavirus please click on the following link:  https://www.nhsinform.scot/coronavirus  or telephone the helpline on 111 for advice. 

We are unable to test for Coronavirus at the Practice.

Please click on the Scottish Government link below for COVID resources and advice for patients with specific medical conditions:

https://www.gov.scot/publications/coronavirus-covid-19-tailored-advice-for-those-who-live-with-specific-medical-conditions/

Please click on the link below for child health COVID resources and advice:

www.what0-18.nhs.uk 

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NHS Scotland - Test & Protect

The NHS Scotland Test & Protect Service has been introduced to control the spread of coronavirus as lockdown measures are eased.  Everyone has a part to play. 

Find out more at:  www.NHSinform.scot/test-and-protect

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Face Covering in Public  Areas

You must wear a face covering when using public transport, in shops and takeaways in order to prevent the transmission of the virus. For children under 5 years of age or those with particular health conditions who cannot put on, wear or remove a face covering, because of any physical or mental illness or impairment or disability or without severe distress, an exemption applies. There is no requirement to obtain evidence in the form of a letter from a doctor or government that you are exempt. If you have a condition which means you cannot wear a face covering you need only advise if asked that you cannot wear a face covering because you are exempt please follow the link for further information:

https://www.transport.gov.scot/coronavirus-covid-19/transport-transition-plan/advice-on-how-to-travel-safely/

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PATIENT ASSESSMENT AND LIAISON MENTAL HEALTH SERVICE (PALMS)

Are you worried about your mental health?  Feeling overwhelmed or low and needing to talk to someone about seeking relevant support?

You can self refer to PALMS for a consultation with our Mental Health Specialist.  Due to the Coronavirus all consultations will be via telephone. 

If you would like to access this service, please telephone the Practice.

Please go to the "Further Information" column to the right of this page and select No. 3 to find out more.

Please click on the links below for self help resources and advice:

1.  A Guide to Living with Worry:  Information Booklet

2.  Coping with Isolation:  Information Leaflet


FREQUENTLY ASKED QUESTIONS

Appointments

If you require a GP/Nurse appointment please phone the practice at 8am as normal. The admin team will ask you questions regarding your symptoms and add your details to our triage system.  You will receive a call back from a clinician who will assess your symptoms by telephone.  If necessary they will arrange for you to attend the practice at an agreed time.  Please wear a face covering and keep a safe 2m distance when attending the practice. 

There will be no advance appointments available at this time.

 

If you are housebound and require a house call,  please phone the Practice as early as possible in the morning and our admin team will add you to our triage system for an initial call back.

 

Our minor surgery clinics are temporarily suspended.

 

Prescription Requests

If you require to order a prescription:

-If you have registered for our online patient service please login at:

 www.patient-services.co.uk and order in the normal manner.

-If you normally order through your local pharmacy please continue to do so.  Please sign up to your local pharmacy and they can order for you.

-If you normally attend the practice please post your request slip in our designated repeat prescription box located at the main entrance.

-Please phone the practice to register for our online patient service.

Please allow sufficient time for your prescription to be safely processed and signed.

We are not able to process same day prescription requests.

 

Prescription Collection

-If your prescription normally goes direct to your local pharmacy this will continue as normal.

-If you normally collect your prescription from the practice this facility will no longer be available. Please phone the practice and we will arrange for your prescription to go to your local pharmacy - please allow sufficient time for this to be sent to the pharmacy.

 

Samples

We will only accept samples requested by a clinician.  All other samples will be discarded. 

If you have been asked by a clinician to hand in a sample please complete the sample request form and post in our designated sample box located at the main entrance.

 

Fit Note and Letters

Fit Notes for on-going medical conditions will be processed in the normal manner. 

If you are self isolating for 14 days as per advice from the Scottish Government.  A Fit Note is not required, however see attached standard letter Covid-19 Letter which may be useful for your employer.

 

New Registration

If you are new to the area and would like to register as a new patient please attend the practice to collect our registration forms. You must stay within our practice boundary.  Please return completed forms to the practice, if possible please bring 2 forms of ID, one photographic & one with proof of your address.

If you require an appointment please follow the appointment process above.

 

Temporary Registration

If you require to register as a temporary patient, i.e. in Dundee for less than 3 months, please phone the practice and we will complete the required forms over the phone. Your temporary address must be within our practice boundary.

If you require an appointment please follow the appointment process above.


ONLINE PRESCRIPTION ORDERING SERVICE

The Practice operates a service called My Patient Services where you can order your repeat medication online and also book advance appointments with a GP.

Please ask the Receptionist for a form to register for this service or alternatively click on this link to download our registration form:  My Patient Services Registration Form

You will require to complete and return the form to the Practice before you can start using this service.  Once we have received your form, we will be sent an email with your registration details which will guide you to creating your username and password.

You can then order your prescriptions once you have created your username and password at:  www.patient-services.co.uk

"If you wish to register any other family members - you will need to fill in a separate form for each person".


CLOSED PUBLIC  HOLIDAYS

The Practice will be closed on the following Public Holiday dates. If you require advice or treatment before we re-open, please contact your local pharmacy or NHS24 on 111.

Friday, 25.12.20                          Monday, 28.12.20

Friday, 01.01.21                          Monday, 04.01.21


Same Day Prescription Requests

Please allow sufficient time for the Practice Team to process your request.  By law all prescriptions must be reviewed and appropriately prescribed.  We do not provide a same day prescription service.

Please make every effort to request your prescription(s) at least 48-hours before they are required.

nhsinform

(Site updated 04/12/2020)
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